Frequently Asked Questions

All Day Play (ADP)

When do I bring my dog for Daycare?

Our confirmation email will default to say 8 am is the drop off time but please feel free to drop off any time during our open hours. Your dog is welcome to stay as long or as little as you like.

Can I bring/pick up my dog outside of open hours?

We offer Early Drop Off for Daycare clients only.  This is a fast handoff only and is available at  7 AM. Our doors close again at 7:05 – Early so we can continue with cleaning and feeding duties.   Early Drop Off is free but has to be previously arranged with staff.

Can I bring my dog if they are big/small/intact?

Due to the potential difficulties presented in a group setting, Diamond reserves the right to limit number of intact males/females each day. We do not create play groups based on size but on temperament instead. There are no breed restrictions.

What should I bring with my dog?

We don’t need anything other than their leash! Of course, you may bring food for your dog (lunch and/or dinner) as well as any outdoor protection they may need to wear or medications they require during the day.

How does it work if I want to bring my daycare dog in to stay a night or more?

All Day Play can be combined with overnight boarding.

Boarding

Which size of room should I pick?

For one dog we have our standard sized Ruby room which fits everything including a St. Bernard in it. Don’t worry – they will have the space! If you are looking for luxury, then our Diamond suite with the toddler bed, flat screen TV and personal ceiling fan might be the room for you! When considering a room size for your single dog, the middle option (Emerald) might seem like a good compromise, but if your dog isn’t a giant breed then they won’t notice the difference between the 5 square feet. The rooms otherwise are exactly the same and in the same part of the building.

Multiple dog homes have the choice between Emerald and Diamond rooms.

Do they have free access to outside?

The dogs have windows that look out to their own personal patio runs outside but they do not have free access. Each dog gets let outside on a scheduled basis 5 times a day for approximately a half hour each time. This gives them some fresh air and multiple bathroom opportunities while keeping the air inside of our kennel comfortable with its temperature control and extensive air filtration/purification system.

Can I bring toys/beds from home?

Absolutely! We want them to have the comforting smells and objects from home around them. There is only one exception to this rule and that is we cannot accept stuffed beds or stuffed comforters for the safety of your dog and because we cannot properly wash them. We suggest a blanket, towel, mat, pillow case or t-shirt from home instead that smells like their loved ones. Visit “What to Bring”  to see a complete list of what you can bring with you and what should be left at home. Each room is supplied with an easy to wash cot (Kuranda bed).

How old does my dog have to be to be boarded?

As long as they have all of the vaccinations that we require up to date and on schedule, they can come in to board with us. Bordetella (for kennel cough) is an absolute requirement and should be done 1 week before coming in to board if it is their first time receiving it.

Is it safe to have my dog doing off-leash activity? Where can he/she play?

Diamond is situated on beautiful country acreage and has plenty of space for your dogs to really tear it up out there and get the exercise they need. Our off-leash yards and walking trail are all fenced in by 10 foot fencing for your dog’s safety and maximum fun.

Is it okay if my dog isn’t friendly with other dogs?

Yes. Diamond offers a safe and private facility for all dogs.  You have the option to choose group play or a “single” package (one on one time).   Groups are facilitated and supervised by the staff and “Single” pets are carefully moved through the building with other staff in order to ensure safe completion of exercise package!

My dog isn’t fixed. Can they still board or play?

Yes. We take care not to let them come into contact with other intact dogs and they may be limited in who they can play with for this reason, but we absolutely still allow them to board and will try to make it work if they would also like some socialization.

When can I come to see the facility?

We would love to have you for a tour!  We run our tours at 2pm every day of the week, EXCEPT WEDNESDAYS. Please make sure to give us a call ahead of time so that we can be prepared with someone to take you through the building. After the tour we can have a meet and greet with your dog if you like. If you are unable to come out for a tour of our facility, Google Earth offers a full virtual tour of our building and the outside runs! Take Virtual Tour Now!

What vaccinations do I need?

We require Distemper (DAPP or DHPP), Rabies and Bordetella (for kennel cough). All of these are non-negotiable unless we are provided with a veterinary note as to why they will not vaccinate your dog against one or more of those listed and their assessment of the dog’s overall health. Make sure that regular booster vaccines are given 3-5 days prior to the boarding date needed. If it is the first time your dog is receiving a specific vaccine, we require 7 days time period between receiving the vaccine and the boarding date.

I have more than one dog. Can they stay together?

Absolutely. Multiple dog homes can use the Emerald room or Diamond room to share for their stay with us. If you have more than one dog but would like separate rooms for them, this can also be accommodated. There is discount pricing available for dogs sharing a room together.

What package should I choose for my dog?

Packages or add-ons are important in offering your dog some mental stimulation and a break up to their regular day here. Basic room and board provides them with all their basic needs, but can be a little boring or lonely for extended periods of time. We offer package rates so that you pick an exercise schedule that will entertain your dog but still keep your costs at a comfortable level. Your dog’s stay can be completely customized! You do not need to have the same package applied to every day of their stay. Please feel free to mix it up, do something every other day, or add on fun little treats here and there to offer them a pleasant surprise!

I need to pay a deposit for boarding over Christmas, New Years or March Break. Where can I find the link for that?

Here is the link to our online portal, Gingr. Please make an account if you are a New Client  or access your account by putting in your name or phone number and using/changing your password. We recommend making a reservation for the room and adding in any grooming requirements.  You can book exercise packages later.  The program will prompt you to pay a 50% deposit. Please pay that online and we will accept your request when that is complete.

When can I pick up/drop off my dog?

Pick up or drop off is anytime during our open hours. For a full list see here. Please note that the latest pick up and drop off times on days that we close at 7 PM is 6:30 PM. For drop off, this allows your dog enough time to acclimatize to their surroundings and go to the washroom before the lights go out and the dogs go to sleep for the night. For pick up, this allows for us not to disturb the sleeping dogs (including yours) in order to retrieve your dog from his/her room. Exceptions to this policy include All Day Play and Daycare dogs.
The price changes based on when you pick up your dog on the last day of their stay. Please see our check out times for details on the pricing.

Grooming

When can I book my dog in for a groom?

Grooming days are most often Mondays, Thursdays, Fridays and Saturdays. You can make appointments by calling 519 837 4473. Please drop off 5 minutes before your dog’s appointment.  We will text you when they are complete so you can pick them up.  If your busy schedule requires more flexibility please request early drop off or late pick up so we can make sure your dog is comfortable while they are waiting for you.

Do I have to make a grooming appointment if my dog is boarding?

We often book up far in advance.  Your dog may be groomed during their boarding stay with us so plan ahead and book it early. We will try to groom your dog the day before you are scheduled to pick up when possible.  Also, each day they board they receive $5 off towards the cost of a bath.

What do I need to bring/have for a groom?

Your dog requires all of the vaccinations that our boarded dogs do.  If your dog requires a special medicated shampoo, you may also bring that with you and the groomer will use that instead of our own.